Terms of Service

Acceptance

These Terms of Service govern your access to and use of DeepSpeed AI websites, applications, AI enablement services, Sales Hub, automation tools, connected email features, reports, support, and related offerings. By using the services, creating an account, connecting a third-party service, purchasing credits, or accepting an order or checkout flow, you agree to these Terms.

If you use the services on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, do not use the services.

Services

DeepSpeed AI provides AI consulting, software, automation audits, copilots, knowledge tools, sales enablement workflows, reporting, and related services. Some features may use artificial intelligence, third-party APIs, connected mailbox providers, cloud infrastructure, payment processors, email verification providers, and analytics systems.

Specific commercial terms, service levels, implementation obligations, support commitments, data-processing terms, or security commitments may be set out in a separate written agreement, statement of work, order form, or enterprise contract. If there is a conflict, the signed agreement controls for the conflicting subject matter.

Accounts and Tenant Administration

You are responsible for keeping account credentials secure, maintaining accurate account and billing information, managing users in your tenant, and ensuring that only authorized people access your workspace. Tenant administrators may be able to manage settings, connected accounts, billing, usage, logs, users, and customer content associated with the tenant.

You are responsible for activity under your account and tenant, except to the extent caused by DeepSpeed AI's breach of these Terms or a separate written agreement.

Acceptable Use

You agree not to use the services to:

• Violate laws, regulations, third-party rights, privacy rights, or platform policies.
• Send unlawful, deceptive, abusive, harassing, infringing, or unsolicited communications.
• Upload or process data you do not have the right to use.
• Attempt to access another tenant's data, bypass security controls, probe systems, scrape protected areas, or interfere with service operation.
• Reverse engineer, copy, resell, sublicense, or exploit the services except as allowed by law or a written agreement.
• Use AI outputs as the sole basis for legal, medical, financial, employment, credit, housing, safety-critical, or similarly consequential decisions.

Connected Email and Outreach

If you connect Gmail, Microsoft 365, SMTP/IMAP, or another mailbox provider, you authorize DeepSpeed AI to access, process, sync, draft, send, and store the data needed to provide the connected email features you enable. You are responsible for having the necessary rights and permissions to connect accounts and process mailbox data.

You are responsible for the legality and appropriateness of campaigns, recipient lists, prospecting sources, suppression lists, unsubscribe handling, sender identity, message content, and outbound communications. You agree to comply with applicable email, anti-spam, privacy, consumer protection, and marketing laws.

AI Outputs and Human Review

AI-generated outputs may be inaccurate, incomplete, outdated, biased, or unsuitable for your use case. You are responsible for reviewing outputs before relying on them or sending them to customers, prospects, employees, regulators, or other third parties. DeepSpeed AI does not provide legal, medical, financial, accounting, or professional advice through AI outputs.

Unless otherwise stated in a signed agreement, you are responsible for decisions, actions, and communications made using outputs from the services.

Customer Content and Intellectual Property

You retain ownership of content, data, files, prompts, messages, prospect records, and other materials you submit to the services. You grant DeepSpeed AI a limited license to host, copy, process, transmit, display, and use that content as needed to provide, secure, support, and improve the services and as otherwise described in our Privacy Policy or a written agreement.

DeepSpeed AI and its licensors retain all rights in the services, software, workflows, interfaces, documentation, templates, models, prompts, analytics, know-how, and other technology. Except for rights expressly granted to you, no rights are transferred.

Privacy and Data Protection

Our Privacy Policy explains how we collect, use, share, retain, and protect personal information. Additional data-processing, confidentiality, or security terms may apply under a separate written agreement.

Billing, Subscriptions, Credits, and Auto-Recharge

Paid services may include subscriptions, one-time purchases, usage-based credits, setup fees, and optional auto-recharge. Prices, included features, billing intervals, taxes, and credit quantities are shown in the applicable checkout flow, order form, invoice, or account screen.

• Subscriptions: if you purchase a subscription, you authorize recurring charges until the subscription is canceled according to the available cancellation process or a written agreement.
• Credits: credits are a usage unit for eligible AI, sales, email, verification, and automation actions. Credit deductions may occur automatically when covered actions run.
• Auto-recharge: if enabled, you authorize DeepSpeed AI and its payment processor to charge your selected payment method when your balance meets the configured threshold. You may disable or change auto-recharge settings in the application where available.
• Payment processing: payments are processed by third-party payment processors such as Stripe, and their terms may also apply.
• Refunds: unless required by law or stated in a separate written agreement, payments and used credits are not refundable. We may issue credits, refunds, or adjustments at our discretion for billing errors, failed operations, or service issues.

If payment fails, we may suspend or limit access to paid features, downgrade service, retry payment, or terminate access after reasonable notice where required.

Third-Party Services

The services may integrate with third-party platforms such as Google, Microsoft, Stripe, Firebase, email providers, AI providers, analytics tools, and data or verification vendors. Your use of third-party services may be governed by their own terms and privacy policies. DeepSpeed AI is not responsible for third-party services outside our control.

Service Changes, Suspension, and Termination

We may update, improve, suspend, limit, or discontinue parts of the services. We may suspend or terminate access if we reasonably believe there is a security risk, unlawful use, payment failure, violation of these Terms, harm to third parties, or risk to the services.

You may stop using the services at any time. Termination does not relieve you of payment obligations incurred before termination or obligations that by their nature should survive, including confidentiality, payment, intellectual property, disclaimers, liability limits, and dispute terms.

Disclaimers

Except as expressly stated in a signed agreement, the services are provided "as is" and "as available." We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, and that outputs will be accurate or suitable for your needs.

Limitation of Liability

To the maximum extent permitted by law, DeepSpeed AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, goodwill, or substitute services.

To the maximum extent permitted by law, DeepSpeed AI's total liability for all claims relating to the services will not exceed the amounts you paid to DeepSpeed AI for the affected service during the three months before the event giving rise to the claim, unless a separate written agreement states otherwise.

Indemnity

You agree to defend, indemnify, and hold DeepSpeed AI harmless from claims, damages, liabilities, costs, and expenses arising from your customer content, campaigns, outbound communications, connected accounts, violation of law, violation of these Terms, or misuse of the services, except to the extent caused by DeepSpeed AI's breach of these Terms.

Governing Terms and Disputes

If you have a signed agreement with DeepSpeed AI, the governing law, venue, and dispute terms in that agreement control. If no signed agreement applies, these Terms are governed by the laws of the United States and the state where DeepSpeed AI maintains its principal place of business, without regard to conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute in good faith through written notice and reasonable discussion.

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and may provide additional notice where appropriate. Continued use of the services after changes become effective means you accept the updated Terms.

Contact Us

If you have questions about these Terms, billing, cancellation, or your account, please use our contact form.