Privacy Policy

Overview

This Privacy Policy explains how DeepSpeed AI collects, uses, discloses, and protects information when you visit our website, contact us, subscribe to resources, or use DeepSpeed AI applications and services, including Sales Hub and related AI enablement tools.

This policy is intended to describe our current practices in clear terms. It does not limit any additional rights you may have under applicable privacy laws or under a separate written agreement between DeepSpeed AI and your organization.

Information We Collect

Depending on how you interact with DeepSpeed AI, we may collect the following categories of information:

• Contact and identity information: name, email address, phone number, company, role, and information you submit through forms or scheduling flows.
• Account and tenant information: login identifiers, authentication metadata, tenant membership, company settings, preferences, permissions, and onboarding status.
• Customer content and business data: prompts, files, messages, notes, sales campaign settings, prospect records, generated outputs, feedback, support requests, and other content you provide or generate through the services.
• Connected email data: if you connect Gmail, Microsoft 365, or SMTP/IMAP accounts, we may process mailbox identifiers, OAuth tokens or connection credentials, message metadata, message content needed for inbox sync, reply drafting, email sending, deliverability checks, and audit records.
• Billing and credit information: Stripe customer identifiers, checkout session details, payment status, product or credit purchases, auto-recharge settings, invoices, credit ledger entries, and related transaction metadata. We do not store full card numbers.
• Usage, analytics, and device information: pages viewed, feature usage, referrer, UTM parameters, approximate device/browser information, user agent, platform, language, screen size, timestamps, logs, and diagnostic events.
• Marketing and subscription information: email address, resource interest, lead magnet or topic selected, source page, unsubscribe status, and communication preferences.

How We Collect Information

We collect information from these sources:

• You and your organization: when you create an account, configure services, submit forms, connect tools, import data, or contact us.
• Your use of the services: when the application records usage, logs, credit activity, campaign activity, generated content, and operational events.
• Connected services: such as Google, Microsoft, Stripe, Firebase, email verification providers, and other services you authorize or use with DeepSpeed AI.
• Public or customer-approved sources: for sales prospecting, enrichment, website review, business research, and automation assessment workflows.

How We Use Information

We use information for the following purposes:

• Provide, secure, operate, maintain, and improve the website, applications, and AI enablement services.
• Create and manage accounts, tenants, permissions, subscriptions, purchases, credits, and customer support workflows.
• Run AI-assisted workflows such as automation audits, prospect research, email drafting, inbox review, reporting, and internal knowledge assistance.
• Connect to authorized email accounts, sync relevant inbox threads, send authorized emails, track deliverability, and support reply drafting.
• Process payments, issue invoices, manage credit balances, handle refunds, and prevent billing abuse.
• Analyze usage, troubleshoot issues, measure performance, prevent fraud, enforce terms, and protect the security of users and systems.
• Send transactional messages, support updates, marketing communications you requested or may opt out of, and responses to inquiries.
• Comply with legal obligations, respond to lawful requests, and enforce contracts and policies.

AI and Customer Data

DeepSpeed AI services may use AI models and related infrastructure to generate, summarize, classify, extract, draft, or analyze content. Inputs and outputs can include customer content, business records, email thread excerpts, prospect information, and operational context needed to complete the requested workflow.

• We do not use your proprietary customer data to train DeepSpeed AI models without your explicit consent.
• Where we use third-party AI providers, we send only the information reasonably needed to perform the requested feature, subject to provider controls and our configuration choices.
• Generated outputs should be reviewed by an authorized user before use where accuracy, legal, compliance, or customer-facing decisions matter.
• We may retain prompts, outputs, evaluation signals, and audit metadata as needed to provide the service, troubleshoot, improve safety, calculate credits, and meet legal or contractual obligations.

Cookies and Analytics

We and our service providers may use cookies, local storage, analytics tags, logs, and similar technologies to keep the application working, protect against abuse, remember preferences, understand usage, measure marketing performance, and improve our services. Browser settings may allow you to block or delete cookies, but some features may not work correctly without required storage.

How We Share Information

We do not sell your personal information. We may disclose information in the following situations:

• Service providers and subprocessors: cloud hosting, authentication, database, storage, analytics, AI model providers, email providers, email verification, billing, payment processing, support, monitoring, and communication tools.
• Connected account providers: Google, Microsoft, SMTP/IMAP providers, and similar services when you authorize mailbox connection, sending, synchronization, or delivery features.
• Payment processors: Stripe and related payment infrastructure for checkout, subscriptions, auto-recharge, invoices, and fraud prevention.
• Your organization: administrators and authorized users in your tenant may access content, settings, logs, and usage associated with that tenant.
• Legal, safety, and business transfers: when required by law, to protect rights and safety, enforce agreements, respond to lawful requests, or as part of a merger, financing, acquisition, or sale of assets.

Data Retention

We keep information for as long as needed to provide the services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and support security and audit needs. Retention periods vary by data type, customer settings, contract terms, and legal requirements. You may request deletion as described below, subject to legitimate retention needs and backup or archival limits.

Data Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, and loss. These safeguards may include access controls, tenant isolation, encryption in transit, cloud security controls, logging, monitoring, and least-privilege operational practices. No system is perfectly secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live and how you use our services, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also unsubscribe from marketing communications at any time using the unsubscribe link in an email or by contacting us.

To make a privacy request, contact us using the form linked below and include "Privacy Request" in your message. We may need to verify your identity and authority before responding. If you use DeepSpeed AI through an organization, we may direct your request to that organization when it controls the data.

California Privacy Notice

If California privacy laws apply to your interaction with DeepSpeed AI, this section supplements the rest of this policy. In the past 12 months, we may have collected the categories described above, including identifiers, commercial information, internet or network activity, professional or employment information, customer content, and inferences related to service usage.

We collect and use those categories for the business and commercial purposes described in this policy. We may disclose them to service providers, contractors, connected account providers, payment processors, and your organization. We do not knowingly sell personal information.

California residents may have rights to know, access, correct, delete, opt out of sale or sharing where applicable, limit certain uses of sensitive personal information where applicable, and not be discriminated against for exercising privacy rights.

International Users

DeepSpeed AI is operated from the United States. If you access the services from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. Those countries may have data protection laws different from those in your location.

If GDPR, UK GDPR, or similar laws apply, our legal bases may include performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of rights and security, depending on the processing activity.

Children's Privacy

DeepSpeed AI services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and may provide additional notice where required by law or appropriate for the change.

Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please use our contact form.