What LLM providers do you support?

We support OpenAI (GPT-4, GPT-3.5), Anthropic (Claude), Google (Gemini), and Azure OpenAI. Our provider-agnostic architecture allows you to switch models or use custom endpoints (including on-premise deployments) without changing your blueprints.

How do you handle API rate limits and failures?

All connectors implement exponential backoff with jitter, circuit breakers to prevent cascade failures, and dead-letter queues for manual review. We also support per-connector rate limiting and provide real-time alerts when limits are approached.

Can I run this on-premise or in my VPC?

Yes, Enterprise customers can deploy to their own AWS/GCP/Azure VPC or run fully on-premise. We provide Docker containers, Kubernetes manifests, and Terraform modules for infrastructure-as-code deployment.

How do I build custom connectors?

We provide a Connector SDK with TypeScript/Python templates, OAuth helpers, and testing utilities. Custom connectors can be published to your private catalog or submitted to the community marketplace for review.

How long does it take to see ROI?

Most customers see measurable time savings within 30-45 days of deploying their first blueprint. Our 12-week launch plan is designed to deliver 25-40% cycle-time reduction and $150K+ annualized savings by the end of the quarter.

Do you offer implementation services?

Yes, we offer a range of services including blueprint design workshops, technical implementation support, change management consulting, and custom development. Our Solutions team can also build blueprints on your behalf.

What metrics should I track to measure success?

We recommend tracking: (1) Average Handle Time (AHT) reduction, (2) Touched-once % increase, (3) Reopen rate decrease, (4) SLA hit rate improvement, (5) Exception rate, and (6) User adoption (DAU/WAU). Our dashboards provide all these metrics out of the box.

How do you handle change management?

We provide training materials, office hours, a champions program, and change enablement playbooks. Our approach focuses on demonstrating quick wins, maintaining transparency with audit trails, and ensuring every automated action is reversible to build trust.

How is sensitive data (PII, PHI, financial) protected?

We automatically detect and redact PII using regex and ML-based classifiers. Data is encrypted at rest (AES-256) and in transit (TLS 1.3). Enterprise customers can enforce data fencing to restrict data to specific geographic regions or tenants. All data access is logged to immutable audit trails.

Are you SOC2 / ISO27001 / HIPAA compliant?

We are SOC2 Type II certified and working toward ISO27001. For HIPAA, we offer BAA agreements for Enterprise customers and support PHI-compliant deployment configurations (encrypted storage, audit trails, access controls).

Who can access the audit logs?

Audit logs are accessible to users with the "Auditor" role. Logs are immutable (WORM) and include every prompt, tool call, action, approval, and failure. Enterprise customers can export logs in real-time to their SIEM (Splunk, Datadog, etc.) for long-term retention and compliance reporting.

How do you prevent unauthorized actions?

Every action is subject to: (1) RBAC/ABAC checks, (2) declarative policy rules (e.g., "only Finance can post invoices >$5K"), (3) mandatory human approvals for high-impact changes, and (4) real-time policy violation alerts. Failed authorization attempts are logged and trigger security alerts.

Can I review prompts sent to LLMs?

Yes, every prompt (including few-shot examples and context) is logged in the audit trail with a SHA-256 hash for integrity verification. You can replay any run to see exactly what was sent to the LLM and what was returned.

Workflow Automation Platform

Governed AI Assistants + Blueprints

Replace swivel-chair work with task-centric automation that frees teams this quarter

25-40%Cycle-Time Reduction

$150K+Annualized Savings

≤90 daysTime to ROI

Book Strategy Call

Enterprise-Grade Governance

Policy engine, RBAC, HITL approvals, and immutable audit trails built-in

Deploy in Days, Not Months

Prebuilt blueprints with proven workflows for IT, Finance, HR, and Operations

Measurable ROI This Quarter

Track time saved, costs reduced, and quality improvements with built-in dashboards

Start with Proven Blueprints

Prebuilt, auditable workflows that eliminate swivel-chair work across your most repetitive processes. Install, configure, and deploy in days—not months.

Standard

Intake → Triage → Update

Automatically classify incoming requests from email/Slack/forms, create or update tickets in Jira/ServiceNow, and notify stakeholders.

Use Case: IT Support, Customer Service, HR Operations

Time Saved15-20 hours/week

Cycle Reduction35%

Monthly Volume500+ tickets/month

Error Reduction60%

7 steps

Enhanced

Order-to-Cash Exceptions

Read PO/invoice PDFs, validate against contracts, update ERP/CRM systems, and request approvals for discrepancies.

Use Case: Finance Operations, Revenue Operations, Accounts Receivable

Time Saved10-15 hours/week

Cycle Reduction40%

Monthly Volume300+ invoices/month

Error Reduction75%

7 steps

Enterprise

Vendor/Employee Onboarding

Collect documents, verify credentials, create accounts across SaaS platforms, and schedule kickoff meetings.

Use Case: HR Operations, Procurement, IT Administration

Time Saved8-12 hours/week

Cycle Reduction50%

Monthly Volume50+ onboardings/month

Error Reduction80%

7 steps

Built on 5 Enterprise-Grade Pillars

Everything you need to design, govern, execute, and monitor AI-powered workflows at scale.

Blueprint Studio

Visual no/low-code builder

Design, test, and version your automation workflows with an intuitive drag-and-drop interface. Build complex multi-step processes without writing code.

Key Features

Visual step-by-step workflow builder
Data mapping with auto-complete
Test runs with sample data
Version control and rollback
Approval workflows for changes
Collaborative editing with comments
Template library and sharing

Technical Details

JSON Schema validation for inputs/outputs
Git-backed versioning
Sandbox environments for testing
Dry-run mode with diff preview
Export/import blueprints as JSON
Environment-specific configurations

Enterprise Architecture & Governance

Built for compliance, security, and scale from day one.

System Architecture

Governance Controls

Access Control

Role-Based Access Control (RBAC)

SPE

Define permissions based on user roles

Attribute-Based Access Control (ABAC)

SPE

Fine-grained permissions using user/resource attributes

SSO/SAML Integration

SPE

Enterprise identity provider integration

Approvals

Human-in-the-Loop (HITL)

SPE

Manual approval steps for high-impact actions

Multi-Level Approvals

SPE

Configurable approval chains with escalations

Approval SLAs

SPE

Time-boxed approvals with auto-escalation

Audit & Compliance

Immutable Audit Logs

SPE

WORM-compliant logging of all actions

SIEM Export

SPE

Export audit logs to Splunk, Datadog, etc.

Real-time Audit Streaming

SPE

Live event stream to external systems

Data Protection

PII Redaction

SPE

Automatic detection and masking of sensitive data

Data Fencing

SPE

Restrict data access to specific scopes/tenants

Encryption at Rest & in Transit

SPE

TLS 1.3 + AES-256 encryption

Policy Enforcement

Declarative Policy Rules

SPE

Who/what/where policy definitions

Policy-as-Code

SPE

Version-controlled, code-reviewable policies

Policy Violation Alerts

SPE

Real-time alerts for policy breaches

Reliability

Automatic Rollback

SPE

Revert changes on failure detection

Circuit Breakers

SPE

Prevent cascade failures

Rate Limiting

SPE

Per-user, per-blueprint, per-connector limits

SOC2 Type II

GDPR Compliant

Audit Export

SSO/SAML

12-Week Launch Plan

Our proven roadmap to deliver measurable ROI by the end of the quarter.

12-Week Launch Plan

Ready to accelerate your timeline?

Get Your Custom Roadmap

ROI Calculator

See how much time and money your team can save with workflow automation

Monthly tickets/requests

Avg. time per ticket (minutes)

Avg. hourly rate ($)

Expected automation rate (%)

Annual Savings$26,250

Hours Saved / Week10.1

Tickets Automated / Month175

ROI (vs $499/mo plan)338%

Based on your inputs, you could save $26,250 per year. That's an ROI of 338% with our Pro plan.

Book a Strategy Call

Measure What Matters

Track the metrics that prove value to leadership and stakeholders.

Operational

25-40% reduction

Average Handle Time (AHT)

Time from request to resolution

60-80%

Touched-Once %

Requests resolved without handoffs

<5%

Reopen Rate

Requests requiring rework

>95%

SLA Hit Rate

Requests resolved within SLA

Quality

>95%

Classification Accuracy

Correct categorization vs. human baseline

<2%

Change Failure Rate (CFR)

Actions requiring rollback

<10%

Exception Rate

Runs requiring manual intervention

Adoption

Growing weekly

Daily Active Users (DAU)

Users running blueprints daily

2-3

Blueprints per User

Average active blueprints per user

<7 days

Time to First Value

Time from signup to first successful run

Financial

25-40 hrs/week/team

Hours Saved

Manual work eliminated

<$0.50

Cost per Run

LLM + infrastructure costs

300-500%

ROI

Savings vs. platform cost

Governance

100%

Approval Rate

High-impact actions approved before execution

Policy Violations

Unauthorized actions blocked

100%

Audit Completeness

All runs logged immutably

Example Scenario

Shared Services Team Automates 500+ Tickets/Month

Multi-national enterprise with 2,000+ employees

Challenge

IT support team drowning in repetitive intake requests (password resets, access provisioning, software installs) with 48-hour average resolution time.

Solution

Deployed "Intake → Triage → Update" blueprint with Slack integration, automated classification (95% accuracy), and HITL approvals for high-risk changes.

Results

35% reduction

Average Handle Time

500+ tickets/month

Automated volume

12 hours/week

Time saved per team member

$85K/year

Annualized savings

We went from drowning in tickets to proactively improving our services. The audit trail gave our CISO confidence to approve expansion to HR and Finance ops.
— Director of IT Operations

Read Full Case Study

Frequently Asked Questions

Answers to common questions about the platform, implementation, and security.

Ready to Automate Your Workflows?

Join teams already saving 25-40% of their time with governed, auditable AI automation. Start with a free strategy call to map your highest-ROI opportunities.

Book Strategy Call Download Checklist

Enterprise-grade security

99% SLA uptime

30-day trial